1 reviews | Active since Oct 2017
Charged R420 for Decoder Insurance
How can Contract Insurance cost R420 in 1 Month... MultiChoice you can do better.
On the 2017-09-24 03:57:14 PM I paid R400 my viewing subscription then seconds later the money I paid was instead allocated to Contract Insurance, which normally costs R20 a month, but only this time around multichoice decided they'll charge R420 only for contract insurance. I spoke to 3 consultants who all told me that it's a 12 month payment for Insurance. I don't need to pay insurance in advance so I requested for the amount to be allocated for my viewing subscription.
Today (2017-10-15) this has not been done and my Subscription is now suspended due to non-payment and re-connection fees have been charged as well. Multichoice please allocate the money properly.
I cannot pay any other amounts before they fix my problem.
Dear Martin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Martin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Martin
Thank you for taking my call today.
I must apologise for the poor customer experience received. As requested, the service will remain disconnected till further notice. The payment date for your DStv account is on the 01st of every month and monthly subscription is R633.50.
Below are the packages charged in your DStv account:
- DStv Compact + recording functionality = R365.00 + R85.00.
- DStv Access package = R99.00.
- Insurances = R35.00 for the Explora decoder.
= R29.50 for Hd pvr decoder.
= R20.00 for singe view decoder.
For the reconnection of service, please pay R240.09 to keep the service active till 31 October 2017.
Please feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,
Good day Martin
Thank you for taking my call today.
I must apologise for the poor customer experience received. As requested, the service will remain disconnected till further notice. The payment date for your DStv account is on the 01st of every month and monthly subscription is R633.50.
Below are the packages charged in your DStv account:
- DStv Compact + recording functionality = R365.00 + R85.00.
- DStv Access package = R99.00.
- Insurances = R35.00 for the Explora decoder.
= R29.50 for Hd pvr decoder.
= R20.00 for singe view decoder.
For the reconnection of service, please pay R240.09 to keep the service active till 31 October 2017.
Please feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,