Charged on a deactivated account

Hello Peter, my account with Muiltichoice has been deactivated for a few months now and all of a sudden a debit order went of from my account. When I called(waited for 15 minutes on the line) Gloria told me how sorry she is that I am one of the customers where the new system activated all accounts and debited people's accounts. So I asked if they would have picked this up if I did not call and she said 'no', which is worrying.<br> So it will take 4 to 5 days for my money to be reversed:) <br> <br>