AL
Anthenette L
1 reviews | Active since Feb 2011
01 Jun 2016, 10:02
Charged incorrectly
<p>Good Day, Last month i downgraded to compact and asked the consultant twice to please ensure i do not get billed for for a full package. Yet this month the incorrect debit order went off. Money was taken from me that I did not budget for. This is not the first time DSTV upgrades me without my consent. </p> <p>I was charged for a full package I did not request. I only want the Compact package. </p> <p>Please refund me and fix this issue. </p>
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DStv (MultiChoice)'s replyOfficial
01 Jun 2016, 13:23Dear Mrs Lewis
Thank you for bring this matter to our attention.
We confirm that your service has been downgraded to the DStv Compact Package as requested. The billing on your account has been adjusted accordingly.
Your refund have processed on your to be paid in to your bank account within 4 to 7 working days.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Jun 2016, 13:23
Official
Dear Mrs Lewis
Thank you for bring this matter to our attention.
We confirm that your service has been downgraded to the DStv Compact Package as requested. The billing on your account has been adjusted accordingly.
Your refund have processed on your to be paid in to your bank account within 4 to 7 working days.
Regards
Rupert
Best regards,