Charged for Showmax on DSTV premium

Once again there is an issue with my account which I keep complaining about for the umpteenth time! So this time I see that I was charged R99 for this month and apparently another R99 last month for the Showmax service on my DSTV account but I am on DSTV premium and I am not supposed to be charged! I contacted the DSTV call centre but nobody could help me and so I was referred to Showmax. They told me they would escalate to DSTV since the issue is on their side and they said they will get back to me. They got back to me yesterday evening to say that the issue has been resolved on their side and the charges have been reversed but the charges are still there! When will this be resolved and can anyone competent enough assist me with this as I don't want to be debited over R1000 when I should only be paying R809 a month.