MM
Mphoko M
1 reviews | Active since Mar 2021
10 Mar 2021, 12:13
Charged for services that I don't have
I am being charged for an explora on my account and I never received the decoder nor was it installed.
On the attached you can see that I ass even charged 3 times for a 2 point installation in a week. That is not possible, whomever your sent to install is committing *****.
The total amount that i am being charged for something that I do not have is 1375.34. I would like that amount to be credited back into my dstv account as I cannot pay for something that I do not have.
This has been going on since January with not resolve, that shows the incompetence of MULTICHOICE.
This is the number of the person that called but never came ***.
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DStv (MultiChoice)'s replyOfficial
10 Mar 2021, 12:16Hi Mphoko,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Mar 2021, 12:16
Official
Hi Mphoko,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team