VTLT
Vincent Tumiso Lloyd Thubakgale
1 reviews | Active since Feb 2017
09 Dec 2019, 15:00
Charged for services not used
I bought a new DSTV explora last yer November 2018 and called DSTV to link my smart card number so I can make payment.I was given a DSTV account number and told that my services will only be active once payment has been received and linked to my account.I therefore opted not to make payment since I had another DSTV account which was active.I continued using the active account until recently when I wanted to make payment on my DSTV explora account,I was told I have arreas of R292 on my account.My question now is that how is it possible that I owe DSTV when I have never used the service or make a single payment on the account?
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Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 15:14 Dear Vincent S,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2019, 15:14
Official
Dear Vincent S,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
VTLT
Vincent Tumiso Lloyd Thubakgale's updateReviewer Update
09 Dec 2019, 15:35Not good enough,I called DSTV customer care line on friday the 6th Dec and spoke to a lady by the name Princess Cebekhulu and she told me that my matter has been escalated and that it will take 24 hours to resolve.Today when I call to do a follow up was told my matter was never escalated.It seems there is no accountability and no one is willing to make any decisive actions to assist me.
VTLT
Vincent Tumiso Lloyd Thubakgale's update09 Dec 2019, 15:35
Reviewer Update
Not good enough,I called DSTV customer care line on friday the 6th Dec and spoke to a lady by the name Princess Cebekhulu and she told me that my matter has been escalated and that it will take 24 hours to resolve.Today when I call to do a follow up was told my matter was never escalated.It seems there is no accountability and no one is willing to make any decisive actions to assist me.
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Vincent Tumiso Lloyd Thubakgale's updateReviewer Update
09 Dec 2019, 16:33I'm hoping this gets resolved urgently.
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Vincent Tumiso Lloyd Thubakgale's update09 Dec 2019, 16:33
Reviewer Update
I'm hoping this gets resolved urgently.
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Vincent Tumiso Lloyd Thubakgale's updateReviewer Update
10 Dec 2019, 14:1324 hours has past since you promised to resolve my matter and no feedback has been provided.
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Vincent Tumiso Lloyd Thubakgale's update10 Dec 2019, 14:13
Reviewer Update
24 hours has past since you promised to resolve my matter and no feedback has been provided.
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Vincent Tumiso Lloyd Thubakgale's updateReviewer Update
11 Dec 2019, 17:53Hi there,please note that I was never contacted by DSTV at any stage of this query.
VTLT
Vincent Tumiso Lloyd Thubakgale's update11 Dec 2019, 17:53
Reviewer Update
Hi there,please note that I was never contacted by DSTV at any stage of this query.