Charged for services not subscribed to. Refund declined by DSTV

I am super frustrated with DSTV.

I was charged for a compact subscription and add-ons that I did not subscribe to. When I ask how and why that could happen all I get are some of the weirdest answers one can imagine.

Below is an example of one of the conversations after going back and forth for more than 45 mins.

Kindly be advised that to add services into your account we are going to need your consent by confirm and requesting for the account holders details and we without this information we can not access your account 10:37 AM I do not want to add any services. I was charged for services that i did not request so i do not know what is confusing for me to request a refund for that. Can i have someone to call? 10:40 AM a minute ago Kindly note that we can not make calls on this platform and Kindly note that we can note make a refund on the account becuase the is no credit 10:45 AM Can you please log a request for a call back on your system?