LR
Lucy R
1 reviews | Active since Dec 2021
21 Dec 2021, 12:13
Charged for services canceled
Getting charged for services canceled, called call center several times with no help nor supervisor to call you when you request.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Dec 2021, 12:40Hi Lucy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Dec 2021, 12:40
Official
Hi Lucy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
LR
Lucy R's updateReviewer Update
21 Dec 2021, 12:48I had 2 decoders and on the 29th of November I made a call to cancel 1 decoder but got charged for 2 decoders. I have been making calls since yesterday with no feedback from the call center Agents, Sindisiwe, Karyn and Khanyisa. I requested to speak to the manager whom I was informed, she/he will call me back and still no call received from them. It takes a lot of airtime to call the center with no help.
LR
Lucy R's update21 Dec 2021, 12:48
Reviewer Update
I had 2 decoders and on the 29th of November I made a call to cancel 1 decoder but got charged for 2 decoders. I have been making calls since yesterday with no feedback from the call center Agents, Sindisiwe, Karyn and Khanyisa. I requested to speak to the manager whom I was informed, she/he will call me back and still no call received from them. It takes a lot of airtime to call the center with no help.