Charged for service incorrectly

At the beginning of January 2016, my SD PVR was not working. I took the decoder in to Randburg CSC and this was changed to an explora. While doing this, my wife and I told the agent that we were going on holiday from the beginning of February for 3 weeks, and that we would like to suspend our service while we were not here watching DSTV. The agent while doing the swap of decoders, advised that because I was not a debit order customer, I did not have to do anything except simply NOT Pay my account and the service would be suspended. I was to call in when I returned, and pay for the service from the time I got back to have it re-instated. I accepted this. I had paid until the end of January 2016, and went on leave on the 25th January 2016. When I called in to reinstate the service, I was told that I still had to pay for service until the 15th Feb, before DSTV would be reinstated. <br> I was NOT here. I was told that the service would be cancelled! Nothing was done as per the Customer service agents comments to both my wife and myself!<br> I feel that DSTV is ripping us off. We have been subscribers for the last 25 years or more and nobody wants to assist. They make you feel like a ********