Charged for Products I didnt sign up for

Long story short, I am being charged for services that I did not sign up and agree to. Your site presents a quote of the service/ package charges and actually activates them even if I don't accept the quote.

At beginning April, I signed up for a streaming only package (prepaid). When I logged into my profile I noticed that I had decoders on my profile (I cancelled my subscription back in 2016/ 2017). Out of curiosity , I clicked on link / add packages to see what would happen. I was presented with a quote which I did NOT accept (extremely important)

I then noticed that I was being debited on my bank account for the premium subscription on top of my streaming service (Note that at no point did I authorise any debits on my bank account) When I queried this I was told that there was nothing they could do and that the system says I signed up for the package. I requested if I could speak to a manager and I was told there's nothing that could be done.

I then requested for this subscription to be cancelled which the agent said they would do and I wouldn't be charged the following month. Obviously I was charged for it. I then followed up and requested for a refund as I was told the package was cancelled. I was told I would be refunded but this obviously didn't happen.

To test what was happening, I again clicked on a new package and didnt accept the quote - alas I was charged for it.

So in summary: DSTV owes me for all charges over and above streaming subscription) appr. R2406 The website adds on products even if you dont accept the quote (pretty sure this is not legal)