Charged for PriceLock Service that I never agreed upon

So, I have NEVER had any issues with DSTV and have been a loyal customer for longer than I care to remember. for the first time, experienced an the issue of being charged for pricelock which I never accepted and for the last 3 months I have been charged for pricelock and upon querying the matter with support and spoke to an agent by the name of welkom who advise me the issue was due to a system error and this would be recitified after 2 days and pricelock will get in contact with me its now a week later and still have no resolution and contacted support again a few days later spoke to Nikitha who advised me my query would be escalated again and sent to her manager and assured her manager would contact me but to no avail still waiting and once again called in today and the agent was unable to assist me and directed me to pricelock and to date still have had no feedback

Can you please refund my money and cancel the pricelock service with immediate effect.

I am utterly disappointed here.