NJvV
Nadia Jansen van Vuuren
1 reviews | Active since Sept 2009
04 Apr 2016, 08:57
Charged for Extra View, but already cancelled
In December 2015 I cancelled my extra view for my DSTV. In February I received my statement and it stated that I needed to pay for the Extra view for January and February 2016. I phoned the customer service center and the consultant that assisted me said he could see I cancelled this feature in December and he reversed the January 2016 service, he told me that he would reverse the February service as well, but the system was struggling at that stage to reverse February 2016. We are now in April 2016 and still I am being billed for a service I am not using. <br> <br> This service needs to be reversed!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 16:24Hello Nadia Jans,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that the amount charged for extra view has now been reversed. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that the amount charged for extra view has now been reversed. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
DStv (MultiChoice)'s reply06 Apr 2016, 16:24
Official
Hello Nadia Jans,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that the amount charged for extra view has now been reversed. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please be advised that the amount charged for extra view has now been reversed. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest