1 reviews | Active since May 2014
CHARGED FOR EXPLORA I HAVE NEVER RECEIVED
I am completely disappointed and disgusted by how Multichoice operates.I ordered an explora and was told it would be delivered within a week, I didn't hear from them until an elderly man called me at 20H00 in the evening and was completely rude and demanded my address, I refused to give it to him because I would think that the delivery guy would have my address and delivery would be made during the day.I then received a phone call from a lady and explained that they wanted to come deliver my Explora and asked me to confirm my address which I did, She said delivery would be made the following day by Fedex but again the following day came and went. I then called Multichoice and the female consultant told me that I must chase it up with \On The Dot". A week later I called Multichoice again and told the consultant to cancel the Explora"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and advised that she will escalate your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and advised that she will escalate your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert