TM
Thomas M
1 reviews | Active since Aug 2011
25 May 2017, 12:40
Charged for deactivated device
<p>When I converted from normal device to HD, I instructed Dstv to deactivate the old device, which was done. From time to time, they will add the second device and charge me for it. I decided to downgrade services for after they failed to help me on twitter. Please refund me my money. I want to reactivate Premium but I will only do so after you have refunded me money you charged me for a deactivated device.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 May 2017, 12:51Dear Thomas
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 May 2017, 12:51
Official
Dear Thomas
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 May 2017, 15:27Good day Thomas
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your concerns to the relevant department to remove service from your secondary decoder that is no longer in use.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 May 2017, 15:27
Official
Good day Thomas
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your concerns to the relevant department to remove service from your secondary decoder that is no longer in use.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,