Charged for Box office movie that didnt load!

<p>My last two attempts to buy box office movies have failed. However Dstv has debited my account. I phoned in IMMEDIATELY and on both occasions the operator told me they cant do anything and wi debit my account. I've made so many calls to Dstv regarding this and after everything they have only refunded me for one of the movies. I DID phone and inform you guys of the problem well within the 24 hour period. Please can I have my money back!</p>