LG
Liza G

1 reviews | Active since May 2012

30 Apr 2015, 11:40

Charged for a Multichoice mistake

Let me start of by saying that i was under the impression that multichoice is a \pay as you go"supplier<br> We went on holiday in the first week of April. We decided not to pay a subscription to multichoice seeing as we are going to be away for 3 weeks. Last week i recieved an sms from Multichoice requested payment on services. I phoned the next day and spoke to a lady and afterwards i spoke to a \""manager\"" with the name of Andile. I asked them why my services has not been suspended after the payment was not done the 2nd. They had no answer to that of course. They indicated to me that there were no faults on their systems showing any \""late terminations\"" of services. I was rudely told that this is my mistake as i was suppose to phone and cancel services. And that i would have to pay the outstanding monies is i want my services to be activated again. This is ****************! And i refuse to pay for a mistake from Mutichoice side. The best part is last month i forgot to make payment and my services was cut of on the 6th?? It has happened in the past that i pay late and services has never not been suspended?"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2015, 09:11
Official
Hello groblerme,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

We currently investigating your concern and have escalated it to the relevant department for investigation.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,