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corlia N

1 reviews | Active since Jan 2014

07 Oct 2015, 14:28

Charged for 10 days of service that I did not have

Date Description Amount<br> 2015-09-30 03:23:54 PM Reconnection Fee Reversal (R50.00)<br> 2015-09-30 03:18:44 PM Reconnection Fee Reversal (R50.00)<br> 2015-09-18 02:15:27 AM DStv Premium Subscription R396.10<br> 2015-09-17 01:21:40 AM Reconnection Fee R50.00<br> 2015-09-16 12:10:09 AM Reconnection Fee R50.00<br> 2015-08-26 02:44:48 PM Reconnection Fee R50.00<br> 2015-08-26 02:44:47 PM DStv Premium Subscription R139.80<br> 2015-08-26 02:44:47 PM Payments (R676.64)<br> 2015-07-11 03:47:07 PM R0.00<br> 2015-07-11 03:46:39 PM (R177.33)<br> <br> <br> I tried reconnecting my service today but now all of a sudden I have a outstanding of R1083??? How is this possible. My account was re-connected on the 27th of august when I paid R676.64 on an account that reflects 0.00, The account was disconnected on the 6th of September and I sent an email to multichoice enquiring why the service was disconnected but got no response, now all of a sudden I am billed up to the 16th, this is highly unacceptable.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Oct 2015, 11:24
Official
Hello ekke007,

Please accept our apology for the delayed response.

We are committed to providing you with highest level of service. Kindly refer to your personal email address for a detailed response regarding your query.

Thank you for bringing your query to our attention.

Should you require any further assistance, please don't hesitate to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah