1 reviews | Active since Apr 2018
Charged double
I have two smartcards under my account. I have been requesting Multichoice for a long time to cancel one smart card under my account and they keep promising me that they will do it and nothing gets done instead they threaten to deactivate my services if I don't pay in full. They charge me for two smartcards instead of one. I have sent them emails, logged a call via their Web and made phone calls.
Dear Moyisi Victor Luzipo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Moyisi Victor Luzipo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Victor
I tried to contact you today but could not reach you.
Kindly confirm the smartcard number that is due for disconnection. Please send this feedback to ***. This request will only be done on 26 April 2018.
Please remember that your DStv service is offered on a month to month contract. For this reason, the service can only be disconnected on your next payment date which is 26th.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Victor
I tried to contact you today but could not reach you.
Kindly confirm the smartcard number that is due for disconnection. Please send this feedback to ***. This request will only be done on 26 April 2018.
Please remember that your DStv service is offered on a month to month contract. For this reason, the service can only be disconnected on your next payment date which is 26th.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,