Charged and fail to deliver

whole of March i have been calling Dstv call centre regarding my 2 accounts they stopped, i was told that there were reversals on payments from last year and my account has an outstanding balance on both accounts , i was told to call Pay U by the supervisor and i called Pay U as i was instructed, upon calling Pay U i was told that they don't see any reversals on their side i then called Dstv and i spoke to the lady by the name of Thuso on the 14/03/2016 and my first call was on the 08/03/2016, i asked for Supervisor and she said the supervisor was busy will return my call (kgopolang Moraila)....i waited the whole day and the following day i called again and i spoke to Sandi who informed me that the are no records on the system that i called and again i was upset because beside the reversals from last i paid for March 2016 but yet the service has been stopped on both accounts. I called again on the 16/03/2016 the i spoke to Kgotso who seem to be helpful and informed that my account is increasing because every-time they connect they don't reverse the connection fees and it keeps on billing on both accounts and he promised that supervisor will call till now! no one called me