1 reviews | Active since Mar 2017

03 Mar 2017, 14:32

Charged after disconnection!

<p>I disconencted my services end of August via the self service section on the DSTV website. I left the contry early September. On my return I never thought using DSTV as it was disconnected. I had friends visiting mid decemeber. When I got home they were watching DSTV. I went online and saw my subscription was reconnected and I was billed since August. I phoned DSTV and they said they could see that I disconnected, but I reconnected the next day. That I also have no proof so no refund.</p> <p>So I disconnected again online and took a screen shot of teh successfull disconnect. Just to be charged again at month end. Again I phoned and same story. This time I was asked to email the photo to them. Never heard back from them. I now have heard of sveral people with the same story. ****************!!</p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 14:39
Official

Dear Riaan Beekman

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

's update03 Mar 2017, 14:40
Reviewer Update

Thanks

's update09 Mar 2017, 11:05
Reviewer Update

What does shortly mean? 5 days and no response?

's update21 Mar 2017, 08:38
Reviewer Update

This just confirms DSTV arrogance and no interest to solving this issue. They don't value their customers. It is time for serious competition, maybe then will theynwake up.

's update07 Apr 2017, 20:54
Reviewer Update

Rupert - it is more than 2 weeks now and still no response from DSTV!!!!!!!!! This is just completely unexceptable?