CA
Carlene A
1 reviews | Active since Sept 2009
21 Sept 2020, 07:56
Charge the advertised subscription!
I've been contacting DSTV since 3 September 2020, with no response.
I'm on a DSTV Easyview package, R29.00 monthly. I also have at least R400.00 in credit, which is not reflecting (downgraded from Premium to Easyview). How is it that DSTV's website clearly shows that the monthly subscription for EV is R29.00, but they're charging me R129.00! The advertised subscription is what should be paid. I've continually asked them to correct their records, but no acknowledgement / response received.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Sept 2020, 09:34Hi Carlene,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Sept 2020, 09:34
Official
Hi Carlene,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
CA
Carlene A's updateReviewer Update
21 Sept 2020, 15:33Thank you so much for your call, apology and explaining the charges Amanda.
CA
Carlene A's update21 Sept 2020, 15:33
Reviewer Update
Thank you so much for your call, apology and explaining the charges Amanda.