Charge for the month but does not provide service

When ever you cancel DSTV they conveniently cut you off whenever they feel like but charge you for the entire month. This has happened to me several times but never cared to complain as it is too annoying to call them with their automated service and wait to speak to a consultant. Also once you get through they will never be able to assist. Yesterday I cancelled my DSTV. I had already paid for the entire month until the 31/01/2016. The consultant had confirmed this with me yesterday but they still cancelled my subscription on the 30/01/2016. They have done this before and I am pretty sure that on the 01/02/2016 a debit order will still go out my bank account. DSTV has ignored customers and charged high prices for way too long. Their time has come. I know this complaint will fall on deaf ears but I hope it is read and reflected upon in a few years time.