LS
Lorinda S
1 reviews | Active since Oct 2018
07 Dec 2025, 10:22
Charge for r a service that is not working and canceled
This is typical DSTV service. There is no streaming online. But you charge me R584 even though it is canceled last month. It was cancel the streaming because when I want to use the decoder you don't want to cancel the stream to go over to the decoder.
No you want to charge me for both. That is the reason the streaming was cancel
All of a sudden there is an account due.
On the streaming when I look is only sport soccer that I don't even watch?
This absolute disgrace no wonder you lost so many clients for a typical service like this
This account needs to be removed. I did not ask for the package and not going to pay for it.
When I want to go on it will be with the decoder.
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Replies (1)LS
Lorinda S's updateReviewer Update
09 Dec 2025, 10:55 Good day, After requesting assistance via your online support chat, I was advised to activate and deactivate the packages myself. However, the issue still persists, as shown in the screenshots below. The system does not provide any option in Explorer to select another package besides the full package of R904. When I accept it and then try to downgrade to the lowest package of R29, the system refuses to process the change. I am unable to afford both the full streaming package and the Explorer packages. Therefore, I kindly request that you cancel the full package (R904) and activate the R29 package instead, so that it is available and easier for me to manage from January. Your urgent assistance will be greatly appreciated.
THERE IS NO OPTIONS ON EMAIL - SO PLEASE EXPLAIN IF YOUR ONLINE CHAT IS TO BUSY TO ASSIST THE EMAILS RETURN HOW SHOULD THIS BE RESOLVED?
THERE IS NO OPTIONS ON EMAIL - SO PLEASE EXPLAIN IF YOUR ONLINE CHAT IS TO BUSY TO ASSIST THE EMAILS RETURN HOW SHOULD THIS BE RESOLVED?
LS
Lorinda S's update09 Dec 2025, 10:55
Reviewer Update
Good day, After requesting assistance via your online support chat, I was advised to activate and deactivate the packages myself. However, the issue still persists, as shown in the screenshots below. The system does not provide any option in Explorer to select another package besides the full package of R904. When I accept it and then try to downgrade to the lowest package of R29, the system refuses to process the change. I am unable to afford both the full streaming package and the Explorer packages. Therefore, I kindly request that you cancel the full package (R904) and activate the R29 package instead, so that it is available and easier for me to manage from January. Your urgent assistance will be greatly appreciated.
THERE IS NO OPTIONS ON EMAIL - SO PLEASE EXPLAIN IF YOUR ONLINE CHAT IS TO BUSY TO ASSIST THE EMAILS RETURN HOW SHOULD THIS BE RESOLVED?
THERE IS NO OPTIONS ON EMAIL - SO PLEASE EXPLAIN IF YOUR ONLINE CHAT IS TO BUSY TO ASSIST THE EMAILS RETURN HOW SHOULD THIS BE RESOLVED?