Charge a reconnection fee while I requested a date change several times

Multichoice and it's poor service I'm tired.... I always pay my bill on the 26th and all of a sudden my subscription has been disconnected of which I asked multichoice to change my date to the last day of the month because I get paid on the 26th I received an sms while trying to pay the bill this morning stating that I need to pay reconnection fee.... What the hell at the same time when I try to pay online capitec is offline n I always pay online Dstv is full of nonsense I'm tired I really think I'll consider using other channels shame Netflix has never gave me problems like Dstv