TH
Tiny H

1 reviews | Active since Oct 2020

13 Mar 2023, 03:33

CHANNELS SUSPENDED SINCE 28TH MARCH 2023

THIS IS THE SECOND REVIEW ABOUT MULTICHOICE SINCE I PAID MY SUBSCRIPTION VIA MY BANK APP HENCE I WAS DOING THAT FOR THE WHOLE YEAR 2022,BUT ON THE 28TH MARCH 2023, AS USUAL I PAID MULTICHOICE, WITH THE SALME REFERENCE NUMBER, ACCORDING TO MULTICHOICE M STILL OWINNG, EVEN AFTER SENDING PROOF OF PAYMENT, WHEN I CALL THEY OPEN CHANNELS, AFTER EVERY 3RD OR 4TH DAY THE CHANNELS ARE SUSPENDED, SINCE THE 28TH IN ORDER TO WATCH MY OWN TV I MUST CALL MULTICHOICE TO OPEN MY CHANNELS AND AFTER 3DAYS THEY SWITCH ME OFF, SOMEONE IN THE ACCOUNT DEPARTMENT DOES NOT KNOW HER /HIS JOB, EVERY FOURTH DAY M TOLD THAT WE WILL ESCALATE, MULTICHOICE ACCOUNTANTS DEPARTMENT IS A DISGRACE, EVERY THIRD DAY M TOLD THAT WE WANT TO CHECK WHY CHANNELS ARE SUSPENDED, AFTER HOLDING FOR LONG, THE ANSWER IS OOH I DON'T NOT SHOW, AND SHEM YOU WROTE EVEN THE RIGHT REFERENCE, THE WORSE PART IS THAT MY ACCOUNT IS SHOWING THAT NOW I OWE THEM R700 PLUS. HELLO PETER TO CONNECT MY CHANNELS IT MEANS I MUST WATCH MY TV WHEN THEY LIKE, I MUST BUY AIRTIME TO CALL THEM EVERY 3RD OR 4TH DAY, SUCH A DISGRACE, THIS IS THE SECOND TIME WRITING REVIEWS ABOUT THEM FURTHERMORE NO ONE IS WILLING TO SOLVE THE PROBLEM, PROOF WERE EMAILED SINCE THE 28TH OF MARCH, *********** PEOPLE, MULTICHOICE!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2023, 07:28
Official
Hi  Tiny Harrington, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team