Channels still not playing

I had a problem with electricity and was advised by this lady not to pay and that when i have electricity i can pay a reconnection fee after a month and a half it was resolved then i went to the dstv to pay for reconnection and R70.83 which i was told to pay but it was still inactive. I called the call centre everyday for them to activate it and i was told the R70.83 was and overdue amount i must pay another R64 to be able to watch from 21-25 and pay my monthly thereafter but it still doesn't work so we went back to the lady at dstv. She is rude, ***********, doesn't know her job because she did not help us either and told me that the R64 is still the overdue amount. I don't understand how this is supposed to work but I'm using my airtime and my money to do all of this with no straight answer or help. Is this the kind of treatment you give to your customers? I do not expect such unprofessionalism for an account i pay for and these agents are making it my problem for not doing their job.