Channels not playing

Morning l got a problem with Multichoice. Channel 161 is not playing & its not the first time. On 22 March 2023 l decided to report a fault. Guess what. We are aware of the problem and you are not the only one. Our technicians are currently working on it. I'm telling them that its been a month that I'm experiencing this problem. So month end we are expected to pay full price. Unfortunately yes, that was the answer but they can tell me how long its gona take to fix this. I think its high time to terminate their services 🤔. On 24cMarch 2024 channel 101 (mnet) was no playing but lm expected to pay full amount at the end of the month for services that lm not receiving. Please help.