1 reviews | Active since Feb 2011
channels not available, request for refund
Good day, Ref: ********** 0 cell ********** my dstv did not play all channels over the weekend and i need a refund. I called multichoice on sunday morning and spoke to philani and Prudence and lebogang. Prudence who is a senior promised to call me back and am still waiting for her call now. when i called again to request for refund because i am paying for a number of chaneels but some are not functioning on suturday evening and morning the call centre agent just said am not gonna get it, without even investigting the matter.
Dear Jabu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Jabu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Jabu
I tried to contact you today but could not reach you.
Furthermore, I apologise for the delayed response and any inconvenience caused.
If the service is still not restored, please reboot the decoder by pulling out the power cable for five seconds. Replace the cable back on and allow the decoder to scan. Once done, you should have all Compact channels restored.
Should the problem persist, kindly have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the device and give relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Jabu
I tried to contact you today but could not reach you.
Furthermore, I apologise for the delayed response and any inconvenience caused.
If the service is still not restored, please reboot the decoder by pulling out the power cable for five seconds. Replace the cable back on and allow the decoder to scan. Once done, you should have all Compact channels restored.
Should the problem persist, kindly have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the device and give relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,