BP
Bianca P
1 reviews | Active since Oct 2021
21 Oct 2021, 19:53
Channels disconnected
The app is useless. I downgraded my package on the 24 of September and got this message 👇🏽
Your downgrade has been successfully scheduled for *20 October 2021*, your next payment date.
Until then you can continue enjoying all the entertainment on your ** package.
Package downgraded but I was debited the full premium for the previous package 😠 so quick to downgrade and even quicker to take my money. Who is not doing their Job at multichoice??? 🤔 I can't even get through to the contact centre for assistance.
Can someone please contact me to resolve this matter? Since the full premuim was debited, I would like to have the bennifit of the channels paid for please!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Oct 2021, 21:30Hi Bianca Potgieter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Oct 2021, 21:30
Official
Hi Bianca Potgieter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
BP
Bianca P's updateReviewer Update
22 Oct 2021, 13:12I am still not happy and have nothing positive to say. My channels are still off and yet paid for. And nobody has made contact.... What are my kids supposed to watch. Today is the 3rd day without the channels!!!
I am extremely and utterly disappointed!
I am extremely and utterly disappointed!
BP
Bianca P's update22 Oct 2021, 13:12
Reviewer Update
I am still not happy and have nothing positive to say. My channels are still off and yet paid for. And nobody has made contact.... What are my kids supposed to watch. Today is the 3rd day without the channels!!!
I am extremely and utterly disappointed!
I am extremely and utterly disappointed!