Channels disconnected

On Saturday I paid my DStv subscription just after all channels were disconnected and just after paying, they needed to connect my channels but they did not, on Tuesday the called to say theres an amount owed and I paid the amount but still my channels where closed, later I contacted them, the 1st call was with Aliyah Van Wyk, 2nd call was with Sanelisiwe Khethwa and they had me waiting for 20mins and told me to send my proof of payments on the dstv email which I did, later that day my channels were connected. Today it's Friday they disconnected my channels were again and sent an sms saying I have to pay, I contacted them AGAIN, I was assisted by Abbrahm who also failed to assist, he keeps on saying tje did not get the second payment and I using the same reference. The customer service is very paid and I have never missed any payments