1 reviews | Active since Apr 2016
Channel Selection
After complaining about the sudden changes of my selected TV channels more than two weeks ago, (Reference 887844 112) and with no response I decided to pay a visit to the local DSTV service centre in Port Elizabeth.<br> <br> The first lady I spoke to at the counter had no idea as to why and when these changes were done and could give me no explanation other than calling on a very rude white lady by the name of Cornelieus who told me that they could change the contract when ever they liked without notifying the customer. I was further told that they could not give me any channel selections on paper for comparison and costs. I am a 65 yr old white male and am proud to be part of the rainbow nation but would hate to see what responses my colour brothers would received from this very rude and badly run service provider.
Dear Kelvin
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Kelvin
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,