1 reviews | Active since Aug 2015
Channel removed from package without notice
<br> For the past two months I have noticed that channel 129 has not been working, so I contacted the call centre to find out if there is a problem with the channel. To my suprise I was informed that this channel was MOVED to another package without customers been informed!.. This is unacceptable as part of the reason I chose my package was for this channel! How can you just remove a channel without notice and replace it with some **** channel I dont even watch? can someone please sort this issue out with immediate effect as this is unacceptable. I shouldnt be paying for a service that I am not even receiving. OR at least have the decency to contact us and inform us of the change and give us the possible option to change our package at a discounted rate or for FREE! Not just change packages left right and centre and expect us customers who pay your salary to just fall in line! This is a disgrace! You happy to accept payment each and every month, but you also quick to do as you please.. I expect this issue to be sorted out!
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were advised that channel 129 BET is part of the channels you subscribing to on the DStv Compact package.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were advised that channel 129 BET is part of the channels you subscribing to on the DStv Compact package.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert