1 reviews | Active since Jul 2011
Channel not working
From the 21st March Sun TV has not been working, there has been a message displayed that they are experiencing technical issues and it will be resolved. How long does it take to resolve the issue? Sun TV is currently working in other countries so there is definitely no problem on their side. What is going on multichoice, Im paying for a service and am not receiving it, who is going to refund me? When will it be sorted out? When we call customer care, they speak to you for a bit and cut the call - its clear the values of the company is shown by their agents and the service they provide.<br> This is unacceptable!!! I want a refund as I particularly pay for that channel which is and has been the main channel in that bouquet.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Kindly note that Sun TV technical incident was resolved, the service was switched to running status, should you still experience problems with the channel, kindly make use of our other communication mediums below for urgent assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Kindly note that Sun TV technical incident was resolved, the service was switched to running status, should you still experience problems with the channel, kindly make use of our other communication mediums below for urgent assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,