CH
Christa H

1 reviews | Active since Apr 2017

06 Apr 2017, 11:38

Channel 162 Discontinued. Replaced by Channel 116 . MISLEADING.

<p>Channel 162 is discontinued on DSTV, and it is stated that Channel 116 will replace Channel 162. </p> <p>Nowhere do you state it would only be for certain bouquets.</p> <p> </p> <p> I quote </p> <p> </p> <p>“VUZU will replace M-Net Family (Channel 162) which has not performed as well as expected.”</p> <p>“The focus is not to take channels away but to add more fresh content more often on the channels, and to give our customers a better viewing experience”</p> <p>"You can still enjoy some of your favourite M-net Family series on Vuzu channel 116. MasterChef will move to Vuzu channel 116 on the 12th of April at 17h00 (times are subject to change). "</p> <p>"We value your feedback .The changes are mainly made to minimize repeats . Catch your favourite series (Master Chef ) an more on channel 116 (VUZU) ."</p> <p> </p> <p>But we on Select don't get Channel 116. I feel it's not fair and misleading. </p> <p>Please give us the chance to enjoy the series we pay for.</p> <p> </p> <p>Thanks</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 12:23
Official

Dear Christa

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2017, 12:51
Official

Good day Christa Hoffman

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have escalated your concerns to our content department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert