HM
HANLIE M
1 reviews | Active since Sept 2013
02 Oct 2020, 21:58
Changw of ownership
I went to the Secunda branch yesterday just after 12:00 to do the change of ownership. All my decoders are off (not working). Phoned the call centre Friday 21:40 and decoders are still on the old owners name. I must phone them after 24 hours again. 24 hours already passed since I completed the forms? Wonder how much longer I'm going te be without DSTV?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Oct 2020, 22:20Hi Hanlie,
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Oct 2020, 22:20
Official
Hi Hanlie,
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
HM
HANLIE M's updateReviewer Update
05 Oct 2020, 17:05After 3 calls from Sylvia I had to discover that my problem was not solved at all! Now it is a complete disaster. A decoder that wasn't even mentioned on the completed form was transferred and one of the decoders that were supposed to be transferred was transferred to somebody I don't even know. Went to the Secunda branch again today and I was told that their system is still not working and they will phone head office and sort it out. I must give them an hour. That our became 6 hours and I haven't heard from a single soul. On tha app it is also still incorrect. Everyday I have to take a day off from work to try and sort this out because installation has to be done. Their incompetence disgust me!
HM
HANLIE M's update05 Oct 2020, 17:05
Reviewer Update
After 3 calls from Sylvia I had to discover that my problem was not solved at all! Now it is a complete disaster. A decoder that wasn't even mentioned on the completed form was transferred and one of the decoders that were supposed to be transferred was transferred to somebody I don't even know. Went to the Secunda branch again today and I was told that their system is still not working and they will phone head office and sort it out. I must give them an hour. That our became 6 hours and I haven't heard from a single soul. On tha app it is also still incorrect. Everyday I have to take a day off from work to try and sort this out because installation has to be done. Their incompetence disgust me!