Changing Packages on Digital Channels is terrible.
Feb 2023: - Requested to downgrade my package from Compact Plus to Compact on Whatsapp utility. - Received confirmation that downgrade processed and premium to be charged is R649. Charged on 20 Feb. March 2023: - Downgrade not processed - Account debited R889.
Please resolve - anytime i use the Digital channels to change packages it results in me coming to Hello Peter
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DStv (MultiChoice)'s replyOfficial
22 Mar 2023, 23:20Hi Velile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regard,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regard,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Mar 2023, 23:20
Official
Hi Velile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regard,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regard,
DStv: Hello Peter Team