Changes beneficial to Multichoice, not Customer!

My satisfaction with the new changes made at Multichoice's website is deep in the negative. When visiting our holiday home, we used to (in the good old days before July 2015) Connect and disconnect seamlessly on the website. After the changes were made, this cannot be done. One has to call the Call Centre, which in itself is an impossible feat. My holiday home decoder does not appear on my profile on the website. I have written e-mails, received promises, but to no avail. With every phonecall to the call centre, a new problem arises. This morning I tried to disconnect after connecting it earlier this week with great difficulty. It was not possible to disconnect, because an amount must first be paid. I have been on debit order for 20 years (????). I then escalated my \disconnection request"to a supervisor. The supervisor was also not able to disconnect"