TB
Tenyeko B
1 reviews | Active since Dec 2014
28 Jul 2015, 10:45
CHANGED MY ACCOUNT TO PREMIUM WITHOUT CONSENT
Good day <br> <br> i am on compact but my account was debited 683. Your call center said i changed to premium on Sunday around 12 which is IMPOSSIBLE because i was doing race (walk the talk) at that time. i just find this unacceptable. i cant reverse the debit order because my account will be disconnected. I DO NOT UNDERSTAND WHY I SHOULD SUFFER FOR A CHANGE I DID NOT MAKE??????
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Jul 2015, 09:48Hello Miss TI,
Please accept our sincerest apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you contacted our call centre and you're now subscribed to the DStv Compact package.
Your account currently has a credit balance and it is paid up till the 25 August 2015.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincerest apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you contacted our call centre and you're now subscribed to the DStv Compact package.
Your account currently has a credit balance and it is paid up till the 25 August 2015.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply31 Jul 2015, 09:48
Official
Hello Miss TI,
Please accept our sincerest apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you contacted our call centre and you're now subscribed to the DStv Compact package.
Your account currently has a credit balance and it is paid up till the 25 August 2015.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincerest apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you contacted our call centre and you're now subscribed to the DStv Compact package.
Your account currently has a credit balance and it is paid up till the 25 August 2015.
Thank you for taking the time to contact us. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah