1 reviews | Active since Apr 2010
Change your systems
Why can I not downgrade my package immediately and have funds credited to the next month. This used to be possible in the past. So many other companies can do it but a large company like you can't. According to your call center this is no longer possible to a systems upgrade. More like a downgrade. Taking as much money from customers as you can. Hopefully Netflix is good then I don't need DSTV anymore.
Dear Anjeev,
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv services anytime during the month. Please be aware that the DStv service is a month to month contract. When you pay your subscription, the agreement for that month is fixed.
You will only be able to downgrade or suspend your service once a month. In essence, the current package will be downgraded on your next payment date which has been scheduled on our records.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Dear Anjeev,
Previously, we allowed our customers to upgrade, downgrade or suspend their DStv services anytime during the month. Please be aware that the DStv service is a month to month contract. When you pay your subscription, the agreement for that month is fixed.
You will only be able to downgrade or suspend your service once a month. In essence, the current package will be downgraded on your next payment date which has been scheduled on our records.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,