Change of parckage

On the June 2015 I called multichoice to change my package to a low package and I was told its done and it was not, the following month again I called and was assisted by Letlhogonolo, who also said it was done, there where no changes that reflected on my channel list but since it was confirmed I was not worried, this week now when I try to pay my account I noticed its still on the old package that I had requested to downgrade from. I do not understand how hard it is to just change a package, Can someone please contact me and tell me what it is that I need to do o get a proper DSTV package.<br> <br> It is really annoying when when one has to ask for the same thing over and over again.