change of ownership/payment allocations

.I can send detailed report on my dealings with them dates and names and email addresses. My. husband passed away 8th aug.Since then struggled to change ownership. ..That at last done in NOV. They cant locate my EFT payments and could not place d/o before change of ownership done. Disconnecting dstv every week almost.You..cant speak to supervisors or one in auth and those you speak to have no auth to do the things you require to be done.. In 3 months only spoke to 2 supervisors and still not sorted. Only reversed some reconnection fees. I cant get statements from them . forever have to send proof of all to everyone I speak to.. now have waiting period of 3 months on decoders because of change of ownership. I cant help my husband died! I sent complaint 16 Nov WITH proof of payments. get response to please send proof of payment?! I AM REALLY AT MY WITS END. This going in for 4 months and every time I phone in I am almost an hour on the phone speaking to people who cant do anything to add worth to productivity and service to the client. I think it is appalling!