Change of ownership of Drifta

<p>I was given a Drifta USB by my sister morethan two years ago, ********** 882. I went away during the past week, only to find that the Drifta does not work. Logging on to my profile, I find myself to be the proud owner of a non-existent Walka 7! I submitted an e-mail requesting this fault to be corrected, reference ********** , only to hear that I must request change of ownership. I cannot see the logic and view this as exceptionally bad customer service. I still cannot use my Drifta and still do not own a Walka 7!</p>