AK
Ahmed K
1 reviews | Active since Oct 2015
15 Feb 2016, 12:28
Change of Ownership not done
Ref number *** requesting change of ownership & deactivation of existing decoder & smart card on 2 Feb 2016 has not been actioned yet. <br> <br> After several phone calls & emails, I am frustrated. <br> <br> Please assist urgently
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DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 15:13Hello Ahmed7,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have escalated your online problem to our technical team for assistance. Feedback will be provided as soon as we get information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nontokozo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have escalated your online problem to our technical team for assistance. Feedback will be provided as soon as we get information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nontokozo
DStv (MultiChoice)'s reply15 Feb 2016, 15:13
Official
Hello Ahmed7,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have escalated your online problem to our technical team for assistance. Feedback will be provided as soon as we get information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nontokozo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have escalated your online problem to our technical team for assistance. Feedback will be provided as soon as we get information. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nontokozo