Change of ownership nightmare

<p>So I sold my Dstv explorer 2 yesterday we went to the Dstv agency to do the change of ownership with the new owner the lady said there's a problem and will escalated it and call me she never did so called the call center and they saw the documents on the system and tried doing it last night same problem the agent said she would escalate it and get because to me today she never did called in again this agent told me she will escalate again and get back to me by 3 this afternoon she never did called in agnet and this agent said he will get back to be by 9 tonight and also never did I had enough I sold the decoder and already uesed the money why is this change of ownership giving so much problems only thing I wanted was it to go form my name to the new owners name we did give all the documents and still nothing this is unacceptable short this out or I'll take legal actions </p>