Change of ownership nightmare!

I am clueless as to what could take so long for a change of ownership. My sister donated me her decoder as she immigrated, I went about filling in all the appropriate forms from MC to change it into my name. I also bought myself an explora which would be part of a extra view setup. The change of ownership dept said the change could only take place next month. I told them that all I wanted was to use it for extra view with my explora. They then said it could be done now and asked me for the explora details to add to the account and said the change of ownership was done. I phoned to activate it, only to find that the Change of ownership dept. hadn't added me as a customer and also that now both decoders were in my sisters name. I am clueless as to how that happened. After countless emails, and a 30 min phone call from my cell to open a new account, I now have the explora in my name, but still not the other decoder. I am truely fed up with the poor service of the Change of ownership dept. there is never the same person on the case, and it is still not resolved. Get your departments act together!