Change of ownership frustration

I am currently on my 7th or 8th call to the DSTV call centre. And the change of ownership on my second decoder ( extra view ) has still not been processed! So I have paid for an extra view service that I have not received.

Every time I call in I need to go through all the detail again. Very tired of this saga - why do I have to send through the same email ( with forms and confirmation that all good) over and over again? Are these details not captured? Is no one accountable?

I even got an email from Multichoice this morning to rate the service of the call centre today....but this is clearly a tick box exercise as no one seems concerned that I rated them one star

If this is not resolved I will cancel my subscription and demand a refund.