Change of ownership from company to private user

On the 6th July 2015 I cancelled smartcard *** by mistake which I was given ref no. *** at 09h38.I requested reactivation and change of ownership from the company to private user on the 7th July at 10h06 which I was rep**** on the same day at 18h37, they requested I should send through the details of the company and the new private user which I did on the 9th July at 09h40.On the 11th July at 19h06 they requested a letterhead from the company which I send through on the 13th July at 09h36, on the same I requested that they should reactivate the decoder since it was off from the 6th July. On the 16th July they requested I should send through the ID copies which I send to them before but still I send them through. Its been two full months and up to this day the decoder is still off and I haven't had any response up to this far.<br> I tried phoning the call centre on *** but the call centre operators had no idea about changing from company to private instead they kept sending me from pillar to post. I am so much disappointed from the services I received at Multichoice.