Change of Ownership

I am just disappointed by DSTV. I have sent multiple emails requesting for Change of Ownership and have called so many time with no help. Every time I phone their customer Centre there's always different story or views to my query. I am just annoyed of all this. This transfer is now on the 4th week and it still not been done. I urgently need a feedback on this as this is just too much. DSTV do not value their customers nor lacks communication s****s.