change of ownership drama!

I have been trying to change ownership for one of my decoders since the end of july I went to the rustenburg branch and I was told they were offline was given forms to fax/email to multichoice this had been done to date nothing has been done the decoder is still in my name I can't even call this department directly told to correspond with them via email which they don't reply until two days has gone past on Friday I was contacted to be told the matter has been escalated and should be resolved it is Monday today and still no communication from multichoice this is the worst servicentre I've ever come across as for me iam ready to cut all ties with multichoice but feel sorry for the person trying to take up my old decoder,ur service sucks!