change of ownership department

Good day,<br> <br> I am so frustrate with Multichoice change of ownership department as I have requested for this done but its 4 days now till today no one have called me or comeback to me they busy responding on emails instead of calling and understanding my frustration this is really not on I need to watch tv and struggling to just get a dstv on my name and I already have one decoder im adding this one on my name id : *** I just don't get all this paperwork taking for ever and wanting 3 months bank statement when I have a record at multichoice can this be sorted out asap I need to watch tv please its annoying